Privacy Policy

This privacy policy explains how Phlebas House Ltd (trading as Windward) collects, uses, and protects your personal information when you visit looktowindward.uk or get in touch with us.

We are committed to handling your data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Windward is a trading name of Phlebas House Ltd, registered in England and Wales. You can contact us at hello@looktowindward.uk.

What information we collect

We only collect information that you provide to us directly. When you complete the contact form on our website, we collect:

• Your name
• Your email address
• Your business name
• Any additional message or context you choose to include

We do not collect any sensitive personal data, and we do not use tracking technologies, analytics tools, or advertising cookies on this website.

How we use your information

We use the information you submit via our contact form solely to:

• Respond to your enquiry
• Arrange and conduct an initial consultation call
• Follow up in connection with a potential or existing client relationship

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Legal basis for processing

We process your information on the basis of legitimate interests — specifically, to respond to business enquiries and to conduct our commercial activities. Where we enter into a client relationship with you, we may also process your data to perform our contractual obligations.

Third-party services

Our website is hosted on Netlify. Form submissions may be processed via Netlify's infrastructure. Netlify's privacy policy is available at netlify.com/privacy.

We do not use Google Analytics, Meta Pixel, or any other third-party tracking or analytics services.

Cookies

We do not use cookies for tracking or marketing purposes. Our hosting provider (Netlify) may set functional cookies necessary for the operation of the website. These are strictly necessary and do not require your consent.

How long we keep your data

We retain enquiry information for up to two years, or until you request that we delete it, whichever comes first. If you become a client, we will retain relevant records for as long as required to fulfil our contractual obligations and legal duties.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at hello@looktowindward.uk. We will respond within 30 days.

Changes to this policy

We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. We recommend checking back periodically.

Contact

If you have any questions about this privacy policy or how we handle your data, please contact us at hello@looktowindward.uk.